The client was struggling with fragmented internal documentation and inconsistent onboarding across engineering and support teams. Training new employees took weeks, often relying on tribal knowledge and siloed documentation buried across systems.
Key challenges:
Long ramp-up time for new hires
Inconsistent knowledge transfer
High support load on tenured staff
Difficulty tracking skill acquisition progress
Seawolf AI implemented LumenLearn, a smart AI training and onboarding system that transforms documentation, playbooks, and tribal knowledge into structured, conversational learning modules powered by LLMs.
Key features included:
LLM-Powered Learning Agent
Converts PDFs, wiki pages, and videos into interactive Q&A and guided walkthroughs.Progress-Aware Chatbot
Employees could ask natural-language questions and receive responses based on their current learning path.Micro-Certification Engine
Automatically tracks competency across topic areas and recommends reinforcement or advancement.Smart Knowledge Triggers
Suggests related resources during actual work tasks (e.g., “Want to see a similar fix from our other region?”).
What used to take two months of shadowing, now takes two weeks—with better outcomes.
Director of Enablement, Infrastructure Operations
Streamlined onboarding process across global teams
Lower training costs and time investment
Stronger institutional knowledge captured in real-time